Privacy policy

Personal data

Arrow Services Monaco reserves the right to gather data about the customer, in particular by the use of cookies in accordance with the legislation in force. The customer may expressly oppose the disclosure of his or her personal details simply by indicating his preferences in an e-mail to The customer is informed that this automatic processing of information, in particular the management of users’ email addresses and use of cookies was subject to a declaration to the CCIN. The user has the right to access and modify any data concerning him or her.

We use the services of third-party advertising companies that display advertisements when you visit our website. These companies may come to use your details (excluding your name, address, telephone number and email address) on your visits to this website and other websites, in order to let you see advertisements on products and services that may be of interest to you. The customer has the unconditional right to revoke any given consent, such as the consent to receive e-mail newsletters, at any given time

Use of Google Analytics

Our website uses a web analytics tool called Google Analytics. The tool uses “cookies,” which are text files placed on your computer, to collect standard, anonymous internet log information as well as visitor behaviour information. The information generated concerning your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity.
We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

For more information concerning Google Analytics and your privacy, please refer to the Google Analytics Terms of Service at


– Ensuring all required documentation and certification is available onboard to ensure full compliance
– Crew documentation verification and monitoring of safe manning levels
– Provision of Designated Person Ashore
– 24/7 emergency response team
– Regular updates on Class and Flag regulatory changes
– Vessel operating procedures
– Development of vessel contingency plans and emergency procedures
– Investigation of accidents, incidents and hazardous occurrences, to promote safety onboard
– Completion of Ship Security Assessment (if required)
– Production of flag approved Ship Security Plan (as required)