Support you can trust
Building and owning a Yacht is an exciting but complicated experience.
Once your yacht has been delivered, the most important thing is to get on board, relax, and enjoy the experience. Part of this enjoyment comes from the peace of mind of knowing that your yacht is being well-run and looked after by a professional management company and crew.
During the first year of ownership, a newly built yacht remains under warranty. It is vitally important that this warranty period is effectively managed in order to ensure the best outcome for yachts and their owners. A well-managed warranty period will maximise the yacht’s availability for owners while making sure that any defects or equipment failures discovered are quickly identified and reported, and subsequent repairs & maintenance are planned in a timely fashion. By organizing the best quality repairs together with the build shipyard, it is possible to minimise the impact of any warranty works on the yacht’s schedule.
Arrow Warranty Management provides a comprehensive solution for a yacht’s warranty period. Our team provides the best possible warranty solutions for owners while keeping their yachts operational, as well as ensuring the highest standards of repair and maintenance are carried out when needed. Owners can then enjoy their new vessel whilst having the peace of mind that all warranty issues will be effectively managed on their behalf.
Our Warranty Services include:
• Attendance onboard before and during technical acceptance;
• Review of final non-conformity items on delivery;
• Meet the shipyard warranty team and discuss/agree on the warranty process:
– Reporting;
– Information gathering tools;
– Line of communications, etc.
• Liaise with yacht officers, and crew to inform them of the warranty process as agreed with the shipyard;
• Act as a go-between for conversations/negotiations with the shipyard to ensure that the yacht
officers/crew keep receiving the much-needed yard support during the first year(s) of operation without any conflict of interest.
• Monthly / bi-monthly visits (depending on the number of warranty and non-conformity items);
• Warranty items/task management;
• Provision of regular reporting to the owner’s team as required;
• Overseeing of shipyard warranty periods while warranty issues are being resolved.
