Focused Yacht Management
Managing a yacht takes a combination of expert knowledge, a collaborative approach and meticulous attention to detail. Arrow’s experienced team operates with a significantly higher staff-to-yacht ratio than most companies in the industry, ensuring an unprecedented level of support and service.
We believe in using the latest technology to improve the quality, accuracy, and transparency of information presented to owners and their teams, and to reduce the amount of time spent by captains and crew on administrative tasks. Our management and accounting systems are available 24/7, securely and efficiently supporting crews, no matter where they are in the world.
Safety
Accounts
Operational Support
Technical Management
SAFETY
Safety and security onboard your yacht is our number one concern, and also paramount in order to minimize risks for owners, guests and crew alike. Arrow has developed a highly effective safety management system (SMS), in line with ISM and ISPS requirements – all certified to international maritime standards and used across our entire fleet.
We work closely with captains and crew to implement and maintain this system, also providing a milieu of continuous improvement in both quality and safety onboard. Our aim is to also instill a strong culture of accountability and safety awareness on board.
ACCOUNTS
Effective financial control is an essential part of the successful management of any yacht. At Arrow, we have a dedicated team of client accountants who work closely with owners’ representatives and crews. We establish clear, transparent procedures in order to ensure a yacht’s finances are efficiently and professionally managed, streamlining transactions and ensuring the timeliness and efficacy demanded in high-pressure yachting environments.
Our online accounting platform is always tailored specifically to meet the requirements of our fleet. Every aspect of the system is designed to save time and minimize wastage, whilst maintaining accurate financial accounts. Owners and their representatives can also access the accounts system at any time, providing transparency and peace of mind.
OPERATIONAL SUPPORT
Running a yacht is extremely demanding – the equivalent of running a five-star hotel that is constantly on the move. Everything on board must be genuinely exceptional. The captain and crew are expected to provide an exemplary service 24/7, while juggling the many logistic and operational challenges that need to be dealt with on a daily basis.
The Arrow team is available at all times to support and assist with these challenges, freeing up the crew to focus on delivering the exceptional level of service required by the owner and their guests.
TECHNICAL MANAGEMENT
Arrow also acts as a technical resource for captains, as well as being the go-to for class and flag state requirements. Knowledge of class society regulations is absolutely essential for the safe construction and maintenance of vessels, and in order that they meet international safety standards.
By the means of regular inspections, audits and surveys, our technical team work together with captains and crews to ensure that vessels remain operational and in tip-top condition. Arrow also assures the efficient technical operations of yachts by directly interfacing with onboard planned maintenance systems.
Our services
Arrow’s team of highly experienced and qualified surveyors
is available worldwide, offering various types of survey, including:
– Condition Survey
– Delivery and Acceptance Survey
– Milestone Survey
– Pre-purchase Survey
– Pre-sale Survey
– Valuation Survey
– New Construction Survey
– Refit Survey
